Terms, License Agreements, & Privacy Policies.
Effective Date: May 5, 2018
As one of the original data privacy services we believe down to our core that the privacy and security of our visitors’ and customers’ information are of the utmost importance. As such, we administer strict policies safeguarding your privacy and security. We take it quite seriously. Below is a summary of our policies concerning what information is gathered and how it is used.
What information do we collect?
No VPN Logs or Throttling:
We, by default and design, absolutely do not monitor or store logs of a user’s internet activity, browsing, websites visited, or files downloaded. Additionally, as a strong proponent of network neutrality, we absolutely do not throttle customer VPN traffic.
For the purpose of securing customers’ accounts, and prevent unauthorized logins and/or abuse, we do authenticate login info (username/email address and password) when an account logs in but this is seen as an “account” logging in, not a person. Additionally, users are welcome to provide an alias and temporary anonymous email when signing up for service if preferred.
Visiting our websites:
We do use a basic installation of website analytics software to research general trend data. This data is non-personally-identifying bulk information such as; title of the pages on our websites being viewed, referring websites, geographical popularity . Again, this data cannot be used to personally identify users or visitors as we do not capture IP addresses or other personally-identifiable information.
We use third party payment processors (Stripe and PayPal) to process credit card and PayPal transactions. These services do have procedures in place to prevent online fraud that may capture and analyze transaction data.
We store the email address and name you enter when creating an account but you may use an alias, or temporary email address if you prefer. If you ordered a product that requires shipping, such as our VPN Router product, we will store the shipping address entered and share with the shipping carrier chosen. If you are referred to us by a friend, or participant in our referral program, we may associate your account with the referrer to appropriately credit the referrer.
Support and other communications:
If you send us email or use our live chat, we may retain the correspondence in case we need to refer back to it. Our email trouble ticketing system utilizes OTRS. Our online chat service is currently provided by ZenDesk.
How do we use the information we collect?
- Email is used for responding to inquiries and to send service and payment information.
- Online chat is used for customer support.
- Payment data is used to manage customer signups, payments, and cancellations.
- Website analytics are used for general traffic data and to improve our websites.
- Temporary cookies are used to facilitate Customer Portal logins.
Disclosure of Information
Witopia is a company that protects privacy and the privacy rights of our customers. Although we respond to valid and legal subpoena requests, we will scrutinize any legal request we receive for compliance with both the “spirit” and letter of the law. Nevertheless, by default and design, we do not capture or maintain logs of a user’s internet activity, browsing, websites visited, or files downloaded, as well as allow use of aliases and temporary email addresses when you sign up for our service, so we cannot provide information that we do not have.
Witopia reserves the right to periodically review and change this policy. Please visit our Terms of Service establishing the use, disclaimers, and limitations of liability governing the use of our websites and services. For customers from the EU, we also adhere to the standards mandated by the European General Data Protection Regulation (GDPR). Use of our websites or services, as well as any dispute over privacy, is subject to this Policy and our Terms of Service.
If you have any questions regarding this policy, or wish to request deletion of archived account data, please feel free to contact us using the information below.Witopia, Inc.
11654 Plaza America Drive #316
Reston, Virginia 20190-4700